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How To Top Up TPG Mobile Prepaid Balance

Shane
Moderator

Your prepaid balance is used for all calls, text and data that aren’t part of your monthly plan, such as additional data blocks. You can choose if and when to top up, so you’re in complete control of your spend – with no nasty bill shock surprises at the end of the month.

 

 

1. Log in to TPG My Account


2. Select Top up Prepaid Balance.


3. Select the amount to top up ($10, $20, $50, $100 or $200) and hit Review order.

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Note: If you have an outstanding balance, you will have to settle it before adding a prepaid balance.


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4. You'll see a summary of your purchase. Use the checkbox to agree to the terms and conditions.

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5. Next, select your payment method. An immediate payment using your existing payment method is selected by default. Hit Proceed if you wish to continue and your prepaid balance will be applied after your payment clears.

 

Note: Payments via direct debit may take up to 3 to 6 business days to clear. Payment via credit card may take from 15 minutes, up to 4 hours to clear.

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6. Alternatively, select Credit Card and enter the Cardholder Name, Credit Card Name, Expiry Date and CVC to make an immediate payment via credit card. Select Make payment and your prepaid balance will be applied after your payment clears.


Note: Credit card payments typically clear within the hour. 3.02% surcharge applies for Amex and 2.75% for Diners Club. Ticking the "Save details for all future payments" box will overwrite the payment method for your regular TPG invoices.

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Need more assistance? You may call TPG Customer Service at 13 14 23 (option 3).

 

 

Related Article:

TPG Mobile - Online Account Management Tool - My Account - TPG Community

 

 

Article Contributor Angeli L

3 REPLIES 3
AndyJ
Level 2
I have followed this method perfectly. TPG support staff have also tried.
All four attempts at topping my mobile account with pre paid using a Visa card have not worked.
Further more money has come out of my bank, one of the attempts was successful so I have actually paid.
Yet i still can’t make calls or send texts.
Been trying to fix this for days.
I am in the middle of going for job interviews and buying a house.
This is unacceptable to say the least.
Please do something TPG so I can use my phone!
I am paying for 5 mobile accounts and an NBN account🤨 Do you actually want me to go find another provider?
BasilDV
Moderator

Hi @AndyJ

 

Thanks for raising this to our attention.

 

We'd like to look into your account for better understanding of the situation and see what we can do to resolve this.

 

Please send me a PM with your customer ID or mobile number to check on this further.

 

BasilDV

AndyJ
Level 2
Issue still unresolved
PM sent
See if you can fix it. Tech support are unable to sort this issue. Good luck!