My account # is XXXXX. It hasn't worked in a week and your help desk keeps sending me the same useless canned responses.
**Note: Post has been edited to hide your customer ID for security purposes
Welcome to the Community!
I'm sorry to learn that you've considered canceling your account at this stage. I check your case and it appears that your service was disrupted because another provider took the connection away from us and transferred it to them. This was done on August 28. The possible explanations are the following:
This issue was already escalated to our Provisioning Team. In order to restore your service, we will need to retrieve the connection back from the other provider, that is if you wish to continue with us. Should you wish to proceed with your request to cancel your account, send me a PM providing the customer ID/username, best contact number and preferred time for a call.
For your reference: How do I private message (PM) in the community