Welcome to TPG Community,
Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.
To learn how to send a private message, click here.
We tried to use your community details to pull up the account unfortunately it shows no matching records found.
Please send me your account details (Username/Customer ID together with the address on file).
For reference: How do I private message (PM) in the community
Unable to log into the TPG app. Prompting for customer id and postcode. Where do I find them?
However, I'm able to log into my TPG a/c portal.
Are the credentials not same for the TPG app?