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How do I know my postcode for TPG?

91116429
Level 2
I wish to reset my TPG account as I cannot login to my app. But it is prompting me on postcode when I tried to reset. Please advise me on this.
11 REPLIES 11
peter_k
Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

Jude2355
Level 2
 
rhsyed
Level 2

Unable to log into the TPG app. Prompting for customer id and postcode. Where do I find them?

 

However, I'm able to log into my TPG  a/c portal.

 

Are the credentials not same for the TPG app?

 

Shane
Moderator

Hi @rhsyed

 

We tried to use your community details to pull up the account unfortunately it shows no matching records found.

 

Please send me your account details (Username/Customer ID together with the address on file).

 

For reference: How do I private message (PM) in the community

 

Regards,

 

 

 

Unable to log into the TPG app. Prompting for customer id and postcode. Where do I find them?

 

However, I'm able to log into my TPG  a/c portal.

 

Are the credentials not same for the TPG app?

 

Thanyanit
Level 2
How to know the postcode?
BasilDV
Moderator

Hi @Thanyanit

 

What type of postcode would you like to know?

Is it your address postcode? Please send me your TPG username or customer ID number to assist you accordingly.

 

BasilDV

Vijaykumar1979
Level 2
Send me my postcode
Riezl
Moderator

Hi @Vijaykumar1979, is this for your TPG Mobile Singapore service?

Vijaykumar1979
Level 2
How to I know My tpg account postcode