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Hi,
I just updated by payment method and payed the balance I own you for my phone and WLAN services.
Since both phone and WLAN services are not working now, I wonder how long does it take to restore my services after the payment?
Regards
Peigen
Hi @PEIGEN
We'd like to check the status of the account and the payment that you've processed for us to restore the service.
Please send us a private message with your account details.
BasilDV
Sent
Thank you @PEIGEN
The service has been restored and should start working normally.
Let us know if you need further assistance.
My phone service is not working.
I have tried with restarting many times, not working.
Please help
We've checked this further and it shows that your phone status is unfinancial since you are under the Pay-As-You-Go VoIP service.
Please add a credit for you to be able to call out.
Your Home Phone Optional Prepaid Balance
Let us know how it goes.
I can't found the option (NBN Home Phone Services) from MY ACCOUNT.
Can you please retry debit from your side. The fund in the bank account is sufficient now.
Ok, I found the portal to make payment in this system.
I have already made the payment.
Can you please restore the phone service ASAP?
