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How to cancel my plan

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Level 1a

I have called you several times but nobody answered my call.

I want to cancel my no lock-in plan "ADSL2+ Unlimited 24x7 with Home Phone 20110711".

My account number is merciertang. My home phone number is 0261932377.

Please contact me on my mobile number 0452610155. I will be available before 7:00 pm today, between 3:00 pm to 6:00 pm tomorrow, and before 5:00 pm in the following weekdays.



Hi @merciertang,


We regret to hear that you've decided to cancel the service.


We understand that you were able to contact our Accounts team and the process was discussed.


Further updates with the request will be given via E-mail.


We wish you all the best with your new provider and hope that you will consider TPG again in the future we would welcome the opportunity to turn your experience around.


Kind regards,