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How to cancel through email?

Arwa
Level 2
I tried to email you to cancel my NBN internet and I got no response so far. Please help urgently!!
1 REPLY 1
Shane
Moderator

Hi @Arwa,

 

We're sad to know that you're considering to cancel the service with us. We tried to use your community details to pull up the account unfortunately it shows no matching records found. Send us your account details (Username/Customer ID together with the address on file) also include your best contact number and prefererd time. We'll have one of our Account Specialists contact you to discuss the procedure of account cancellation.

 

For reference: How do I private message (PM) in the community 

 

Regards,