Hi @Arwa,
We're sad to know that you're considering to cancel the service with us. We tried to use your community details to pull up the account unfortunately it shows no matching records found. Send us your account details (Username/Customer ID together with the address on file) also include your best contact number and prefererd time. We'll have one of our Account Specialists contact you to discuss the procedure of account cancellation.
For reference: How do I private message (PM) in the community
Regards,
