I can't link my internet account to my mobile acount to obtain discount.

[Anonymous]

Hi @IDSmith, 

Welcome to TPG Community! 

You may follow the instructions here on how to link your internet and mobile accounts, https://support.tpg.com.au/how-link-your-accounts.

Let me know if you still encounter an issue.

Regards,

Angeli

[IDSmith]

Your link open with the message "Page not found".

[Anonymous]

Hi, 

Kindly try on another browser please. Here's the link https://support.tpg.com.au/how-link-your-accounts 

Regards, 

Angeli

[IDSmith]

I now can't sign in to the new account. When I do log in then the old account which references moved to novus keeps coming up.

I'm getting rather frustrated so unless something happens soon tpg will lose my mobile account again and I will also get another internet provider and I've been a very long term tpg customer, however, will no longer have anything to do with tpg.

[Anonymous]

Hi @IDSmith,

We will arrange a call from one of our Mobile Specialists to help us link the accounts, could you shoot us a PM with your details and best contact time, preferred date.

How to send a PM? 

Regards,

I now can't sign in to the new account. When I do log in then the old account which references moved to novus keeps coming up.

I'm getting rather frustrated so unless something happens soon tpg will lose my mobile account again and I will also get another internet provider and I've been a very long term tpg customer, however, will no longer have anything to do with tpg.

[IDSmith]

Phone me tomorrow after 8am EST.

[Anonymous]

Hi @IDSmith,

Please send us your account details to proceed with the callback request.

We will wait for your response.

Regards,

Phone me tomorrow after 8am EST.