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I can't log into my account

blueau63
Level 2

I have on several occasions tried to log into my account to update payment details etc and i have forgotten my password. I have tried to reset it but i'm not having any luck. For some reason the p/w for my email is different to my account so i'm locked out of my account.I keep getting this message every time i try to reset password "

Notification Failed

Sorry, we are unable to send your temporary password.
Please check and try again here

Can someone help please.

1 REPLY 1
BasilDV
Moderator

Hi @blueau63 

 

What browser are you currently using?

 

Can you try to use a different browser to try and reset the password?

 

BasilDV