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I can't top up balance for roaming as I can't receive SMS verification code

tharaka8x
Level 2

Hi,

I went abroad and I'm in a deadlock situation.

 

I can't log into the portal to top up my balance as I can't receive the verification code via SMS (Roaming).

 

Roaming is not working as my balance is low. But the only way I can top up is by logging in to the account management portal.

 

Does anyone know a way to top up my account without logging in to the account?

 

I'm ok if I can receive a verification code via email. But, I don't see an option for that.

 

Please help.

 

Thank you.

1 REPLY 1
BasilDV
Moderator

Hi @tharaka8x 

 

We'd like to check on what we can arrange for you.

 

Just send us a private message with your account details.

 

BasilDV