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I can't update my payment details

mcdonald1997
Level 2

My bank card listed expired in October, and I've been trying to update my details since then.  

I have updated multiple times online, and it says successful, then I get a message saying that it has declined. When I go to check, the old card details are there but not the new ones. 

Every time I call, I am told 30 minute wait period, but I never get through to speak with anyone. 

 

Can someone please help update the details asap?

1 REPLY 1
BasilDV
Moderator

Hi @mcdonald1997

 

We'd like to have a better understanding of the situation and have someone to assist you with the update.

 

Kindly send us a private message with your account details.

 

BasilDV