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I no longer need my ADSL2 + home phone bundle.
How do I cancel this service before 30 September, 2019 -- I am fully paid up until Oct 01, 2019.
I don't understand why there isn't an easy way to cancel from inside the My Acccount area.
We regret to hear that you've to discontinue the account with us.
We'd like to arrange a call from our Accounts team to discuss the process further.
Please shoot me a private message with your preferred time and best number to be contacted.
How to send a PM? Click here.
Regards,
BasilDV
Hi @BigAussieBNE, we'd like to make a follow up regarding your best contact number and most convenient time to receive a call.
We'll wait for your PM. Thank you.
Hi Riezl.
I have had an appointment with a client cancelled this morning so I am available now (9am Qld time) until 11:00am on mobile number 0412 7000 89.
My account is out of contract so I don't understand why TPG can't simply cancel the service. Account churn is a part of business.
It would be best to discuss the matter over the phone, thus we'll have an account specialist contact you between now and 11AM QLD time, @BigAussieBNE.
No problem.
Hi @BigAussieBNE, we can see that our Accounts Team has been in touch and addressed the concerns raised.
Should you need further assistance, please let us know. Thank you.