I wanna change the phone number to verify identity

[naooka2024]

In the app, I made a mistake in the phone number where the code is sent to verify my identity. I cannot get the code because the phone number in this picture is the wrong number. How can I get this number back to the correct one?

[kate_]

Hey @naooka2024, our Privacy Team can help you get this updated.

If you head to the link below and fill out our Confirm Identity form, they will be in touch with you over text or email within 2 business days to get this resolved.

Confirm Identity | TPG

[naooka2024]

I already filled out that form and got the email that said identity verification was completed.

But nothing has changed.

Should I submit that form again?

[kate_]

We'll check out what's happening with your case.

If you send me a PM, we'll grab your details and take a look.