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Hi @Thuypham , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and look into this.
To send a PM, please refer to this link: How do I private message (PM) in the community
My ID is xxxxx
Mt address is xxxxx
We can see that your concern has been raised to our Accounts Team and we have already made a follow up. Kindly await further updates within the day.