If my phone gets stolen overseas, what steps should I take?

[skxwodenni]

Pretty much the title, in a hypothetical scenario where my phone gets stolen, I think I should call TPG and get a replacement SIM card? How would I do this from overseas, and what verification information should I have ready beforehand? Thank you

[adib_rahmang]

Hey @skxwodenni,

You can call our overseas number (+61 2 9007 3023) or get in touch with our Privacy Team by filling out the form below.

https://www.tpg.com.au/identity

Our Privacy Team will be able to organise a replacement SIM/eSIM for you after they’ve verified you. You’ll need to have a government issued photo ID card for the verification process.

[skxwodenni]

Thank you for the reply - and if I'm not the account holder (family bundle), would I need my personal details for the verification or the account holder's?

[adib_rahmang · Accepted solution]

The account holder will need to reach out 🙂