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skxwodenni · ‎16-10-2024

Sent you a PM.

skxwodenni · ‎16-10-2024

Hi, just looking to get some assistance here as I kept getting put on hold over the phone. I have had stable connection for many many months, but since last night I couldn't connect to the internet. On the modem I have the the "power", "2.4g", "5g" lights as green, and "DSL", "internet" lights as off. I did the usual checks, the cables are plugged in, the network configuration is unchanged, I restarted the router which did not help, I checked NBN outages and my area is unaffected. Any help would be appreciated as I'm trying to meet a deadline.

skxwodenni · ‎12-11-2020

Monitored drop outs this afternoon, here are the logs: ======================================= 12-Nov-20 3:34:43 PM Log Start --------------------------------------- Failure Start Length 12-Nov-20 3:38:43 PM 0:04:05 12-Nov-20 3:49:11 PM 0:09:46 12-Nov-20 3:59:14 PM 0:04:20 --------------------------------------- 12-Nov-20 4:06:26 PM Log End Monitor Duration 0:31:42 Failure Summary: Count 3 Total Downtime 0:18:11 % Downtime 57.39 Minimum Length 0:04:05 Maximum Length 0:09:46 Average Length 0:06:03 ======================================= ======================================= 12-Nov-20 4:06:29 PM Log Start --------------------------------------- Failure Start Length 12-Nov-20 4:08:02 PM 0:02:41 12-Nov-20 4:14:10 PM 0:06:17 12-Nov-20 4:28:33 PM 0:03:15 12-Nov-20 4:34:18 PM 0:00:05 12-Nov-20 4:35:23 PM 0:00:08 12-Nov-20 4:35:38 PM 0:03:20 12-Nov-20 4:45:26 PM 0:07:52 12-Nov-20 4:53:46 PM 0:02:48 12-Nov-20 4:56:41 PM 0:02:48 --------------------------------------- 12-Nov-20 4:59:29 PM Log End Monitor Duration 0:53:00 Failure Summary: Count 9 Total Downtime 0:26:28 % Downtime 49.95 Minimum Length 0:00:05 Maximum Length 0:07:52 Average Length 0:02:56 ======================================= ======================================= 12-Nov-20 5:02:40 PM Log Start --------------------------------------- Failure Start Length 12-Nov-20 5:04:10 PM 0:00:19 12-Nov-20 5:04:37 PM 0:05:27 12-Nov-20 5:26:50 PM 0:03:33 12-Nov-20 5:34:05 PM 0:00:13 12-Nov-20 5:34:51 PM 0:02:48 --------------------------------------- 12-Nov-20 5:39:40 PM Log End Monitor Duration 0:37:00 Failure Summary: Count 5 Total Downtime 0:12:23 % Downtime 33.48 Minimum Length 0:00:13 Maximum Length 0:05:27 Average Length 0:02:28 ======================================= ======================================= 12-Nov-20 5:39:46 PM Log Start --------------------------------------- Failure Start Length 12-Nov-20 5:45:09 PM 0:00:20 12-Nov-20 5:46:02 PM 0:02:55 12-Nov-20 5:52:33 PM 0:04:00 12-Nov-20 6:03:17 PM 0:02:42 --------------------------------------- 12-Nov-20 6:06:12 PM Log End Monitor Duration 0:26:25 Failure Summary: Count 4 Total Downtime 0:09:58 % Downtime 37.73 Minimum Length 0:00:20 Maximum Length 0:04:00 Average Length 0:02:29 ======================================= ======================================= 12-Nov-20 6:06:15 PM Log Start --------------------------------------- Failure Start Length 12-Nov-20 6:14:40 PM 0:02:54 12-Nov-20 6:19:32 PM 0:04:22 12-Nov-20 6:26:08 PM 0:10:07 --------------------------------------- 12-Nov-20 6:36:15 PM Log End Monitor Duration 0:30:00 Failure Summary: Count 3 Total Downtime 0:07:17 % Downtime 24.28 Minimum Length 0:02:54 Maximum Length 0:04:22 Average Length 0:02:25 ======================================= ======================================= 12-Nov-20 6:36:21 PM Log Start --------------------------------------- Failure Start Length 12-Nov-20 6:36:25 PM 0:54:25 --------------------------------------- 12-Nov-20 7:30:51 PM Log End Monitor Duration 0:54:28 Failure Summary: Count 1 Total Downtime 0:00:00 % Downtime 0.00 Minimum Length 0:00:00 Maximum Length 0:00:00 Average Length 0:00:00 ======================================= ======================================= 12-Nov-20 7:33:42 PM Log Start --------------------------------------- Failure Start Length --------------------------------------- 12-Nov-20 8:06:15 PM Log End Monitor Duration 0:32:32 Failure Count 0 ======================================= ======================================= 12-Nov-20 8:06:19 PM Log Start --------------------------------------- Failure Start Length --------------------------------------- 12-Nov-20 8:45:19 PM Log End Monitor Duration 0:39:00 Failure Count 0 ======================================= A total of 28 drop outs this afternoon, more down time than uptime. Seem to have improved towards the evening though. Was there any news from NBNco? Will keep this updated.

skxwodenni · ‎12-11-2020

Thank you, I will keep this post updated if I receive any new information. Barely had any internet connection this afternoon and tonight.

skxwodenni · ‎11-11-2020

I did do an isolation test last time I rang support, and it didn't seem like there was a problem with the modem. Did my dropouts this morning register on your end of the system?

skxwodenni · ‎11-11-2020

Hi, I've had NBN FTTN for almost a year without major issue, but in the last few days I could not connect to the internet at all. So I contacted support and had a ticket number 10958709 and had an NBN technician came to fix it this morning. He said he did find a problem with the cables and fixed it, and I was able to connect to the internet temporarily. But after he left, the internet dropped out about 15 times just this morning, and I could barely use the internet for a few minutes between dropping out. I've had more time without internet connection than than I've had with connection. I've done the usual restarting modem/power recycling but didn't improve the situation. Any suggestions what to do from here? Cheers

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About skxwodenni

Re: No internet since last night, DSL light not on

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