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No internet since last night, DSL light not on

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skxwodenni
Level 2

Hi, just looking to get some assistance here as I kept getting put on hold over the phone.

 

I have had stable connection for many many months, but since last night I couldn't connect to the internet. On the modem I have the the "power", "2.4g", "5g" lights as green, and "DSL", "internet" lights as off. I did the usual checks, the cables are plugged in, the network configuration is unchanged, I restarted the router which did not help, I checked NBN outages and my area is unaffected.

 

Any help would be appreciated as I'm trying to meet a deadline.

1 ACCEPTED SOLUTION

Accepted Solutions
kate_
Moderator

We'll help get you back online right here, @skxwodenni!

 

Send me a PM and we'll run some tests on your connection.

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2 REPLIES 2
kate_
Moderator

We'll help get you back online right here, @skxwodenni!

 

Send me a PM and we'll run some tests on your connection.

skxwodenni
Level 2

Sent you a PM.