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Incorrect Billing - Change of Plan

miteshdalal
Level 2

If TPG customer service is monitoring this forum, I need my NBN service cancelled and all paymentd refunded immediately. I signed up for TPG NBN and it had not worked since day 1. I changed the NBN to home mobile broadband and I am still being charged for the NBN. I frankly have been on the phone for 30 mins trying to reach TPG Customer Service. I need the NBN service cancelled, all NBN payments refunded and all future payments stopped immediately. Signing up with TPG was a serious mistake.

 

If the above is not actioned within 24 hrs, I will be reaching out to the Telecom Ombudsman with a formal complaint.

 

I also need my mobile broadband service cancelled immediately and do not wish to engage TPG further for any of their services.

1 REPLY 1
Shane
Moderator

Hi @miteshdalal ,

 

Let us help coordinate this with our accounts team. Could you send us a PM with your details so we can have one of our account specialists to contact you to discuss the cancellation and refund?

 

How to send a PM? 

 

Regards,

 

If TPG customer service is monitoring this forum, I need my NBN service cancelled and all paymentd refunded immediately. I signed up for TPG NBN and it had not worked since day 1. I changed the NBN to home mobile broadband and I am still being charged for the NBN. I frankly have been on the phone for 30 mins trying to reach TPG Customer Service. I need the NBN service cancelled, all NBN payments refunded and all future payments stopped immediately. Signing up with TPG was a serious mistake.

 

If the above is not actioned within 24 hrs, I will be reaching out to the Telecom Ombudsman with a formal complaint.

 

I also need my mobile broadband service cancelled immediately and do not wish to engage TPG further for any of their services.