Incorrect billing

[suzie111]

Hello,
I have been told that I will receive compensation for the two weeks of no connection from 28 November 2022 to 11 December 2022. But the latest bill charged in full.

[Aubrey]

Hi @suzie111, could you shoot us a private message with your customer ID or username so we can look into your account?

Let's help in sorting this out.

Thanks,

Aubrey

[suzie111]

Hello,

I can't find a message button on your profile to send a private message.

[Aubrey]

@suzie111 Private messaging is turned on. Please try again or you may try to send PM with your details to other community moderators.