Welcome to the Community!
I've located your account using your Community details and can see that you've requested for an ADSL2+ home bundle.
We've recieved an update from the Telstra technician that we are unable to complete the installation of the services as they can't find any Lead-in cable.
Lead-in is the cabling from the last distribution point up to Network Boundary Point ( e.g. first socket , MDF). Usually colored in "black"and has two pairs of wire. A Lead-in cable can be either be called an Aerial Lead-in or sometimes called "drop wire" wherein the cable usually comes from Pole or an Underground Lead-in wherein the cable comes from Pit or pillar that is buried underground.
In situation such as this, we can recommend our preferred supplier to do this lead-in work for you or you can hire your own private contractor.
Regrettably, I understand that you've decided to cease the installation of your services. We require customers to send written cancelation notices via email.
Nonetheless, I've now arranged for a call from one of our Account Specialists to discuss and finalise this with you today between 3:00pm - 4:00pm AEST.
Should you have a preffered time and number for the call, please send this to us via Private Message.
For your reference, please see How do I private message (PM) in the community.
We've made a follow up and multiple attempts were done earlier between 1:30pm till 3:44pm today, but it seems like your number was engaged.
Should you have an alternative contact number, please let us know so that we can rearrange this call for you.