Insufficient Balance

[KV3]

My direct debit went through a few days ago and I can see that it has been cleared from my bank and my account on TPG says zero owing. But I cant make any calls due to insufficient balance and mobile data not working

[patt]

Hi same thing happening to me. is yours fixed now? 

[MISH83]

Hey, turn your phone or modem off for a few mins and should be ok when you switch it back on, works for me everytime. 🤞🏼 🙂

[BasilDV]

Hi @KV3 and @patt

Are you still experiencing issues with your service?

We'd like to look into your account for better understanding of the situation and see what we can do to resolve this.

Please send me a PM with your customer ID or mobile number to assist you accordingly.

BasilDV

[KV3 · Accepted solution]

Hi. Yes I got it resolved after calling customer service.