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Insufficient Balance

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KV3
Level 2
Level 2

My direct debit went through a few days ago and I can see that it has been cleared from my bank and my account on TPG says zero owing. But I cant make any calls due to insufficient balance and mobile data not working

1 ACCEPTED SOLUTION

Accepted Solutions
KV3
Level 2
Level 2

Hi. Yes I got it resolved after calling customer service.

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4 REPLIES 4
patt
Level 2

Hi same thing happening to me. is yours fixed now? 

MISH83
Level 2

Hey, turn your phone or modem off for a few mins and should be ok when you switch it back on, works for me everytime. 🤞🏼 🙂

BasilDV
Moderator

Hi @KV3 and @patt

 

Are you still experiencing issues with your service?

We'd like to look into your account for better understanding of the situation and see what we can do to resolve this.

 

Please send me a PM with your customer ID or mobile number to assist you accordingly.

 

BasilDV

KV3
Level 2
Level 2

Hi. Yes I got it resolved after calling customer service.

View solution in original post