Insufficient Prepaid Balance

[Jazza888]

Hi

I received a text message from TPG Mobile 5 minutes ago that says my data is now barred as i have insufficient prepaid balance. The message also asked me to call 131423 or add to my prepaid balance at tpg.com.au/account. I am unsure if this is a scam as my account is a direct debit and it was just debited on 4 Oct. 

Thanks

[BasilDV]

Hi @Jazza888

Welcome to the Community!

We tried to search for your account using your community details to no avail.

We'd like to check this further in order to confirm if it's a message from us or a scam.

Please send me a PM with your mobile number or customer ID number to assist you accordingly.

BasilDV