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Insufficient account balance but tpg took payment from my account

kat77
Level 2
I've been trying to call since 10am this morning, not happy. You deducted my account payment on 6th January but today I have NO ability to make calls or send/receive messages?? You won't answer calls to support or call back, I am waiting on my covid test results & you have taken $ from my account so why the hell can't I use my service??
I need someone to fix this asap so I can get msg from SA health today for covid test results.
1 REPLY 1
Ahra_G
Moderator

Hi @kat77

 

We'd like to check what happened in this instance. 

 

Kindly provide us your Customer ID or mobile number via PM in order for us to assist you further. 

 

Apologies for the inconvenience.

 

 

Regards,

Ahra_G