Insufficient account balance

[Anonymous]

Hi @MOri,

Welcome to TPG Community! 

I've managed to check your mobile account and determined that you have 100 international call minutes. Hence, you must be able to make a call to an international number. What country are your calling? Can you confirm the number format when you dialed the number? 

We'll wait for your response. 

Best regards, 

Angeli

[MOri]

Thanks for your reply and follow up. I am trying to call Iran, but it's the second month I can not make an international call. The number is right, and I did not have a problem until December, but after that, I could not make the International call anymore.

[Anonymous]

Hi @MOri, 

Thanks for writing us back. I will have a mobile specialist to contact you, so this issue can be checked thoroughly. You will receive a callback between 12-1PM NSW today via mobile. 

Our sincerest apologies for the inconvenience. 

Best regards, 

Angeli

[MOri]

As I understand, TPG is not supporting international calls to Iran anymore. I will be canceling my TPG  services, coz the only reason I've selected TPG was that it was supported calls to Iran. 

[Ahra_G]

Hi @MOri, 

We still support international calls to Iran however, it is not included for the 100 minutes international call plan.

Calls to Iran will be Pay-as-you-go. 

You may check this link for more info: https://www.tpg.com.au/mobile#international-call-rates-mobile_

Regards,

Ahra_G

[MOri]

Yeah, I should buy an add-on and paying an extra charge to call Iran. If I want to pay extra for international calls, I prefer using applications like skype. I am just wondering why  I did not receive any notice from TPG that u want to make some changes in your international calls for near two months I thought my balance is not enough for international calls and I just learned about the changes after I called you guys. Thanks anyway.