My customer ID is xxxxxxx.
After this post we recieved internet from 12.30am til somewhere around 6pm at the latest. No response at what is assumed to be the 40th hour without service. Will continue to document.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages.
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection
In your case, the issue has been raised to NBN Co.for further investigation and you will receive an update via SMS or phone call regarding the progression of the case.