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Keep Email account only

Level 2

Hi, I wish to cancel my ADSL2 account (out of contract) but keep my email address for the annual fee. What's the easiest way to arrange this? Thanks


Hi @SamMc 


We regret to read that you've decided to terminate your service with us.

We were able to locate your account using your community details and understand that you've been in touch with our Accounts team.


If you failed to discuss that you want to keep the Email address, then we may need to arrange a call for you. You may check your option for your Email only account. Check these links: IMAP and POP3


Please send me a PM with your preferred time and best number to be contacted. Or send your request to keep the Email via Email address that was given to you earlier by our Accounts team.


How do I private message (PM) in the community



Level 2

Thanks for your reply Basil,

It seems that even after following the correct TPG procedure, my email was cut off yesterday without warning - although I had clearly indicated to the cancellation team that I wanted to keep my TPG email on an ongoing annual basis. I did this in my email of 24 Nov - and asked them how TPG wanted me to pay the annual email fee. This was before I received your message. 

The cancellation team emailed on 25 Nov and said they would get back to me ASAP. I'm still waiting to hear.

I have been with TPG for 12 years, and I am just shocked with how I have been dumped - my account closed and my email cut off (even though my account is paid up until 25 December) - and even while I am waiting for TPG to get back to me about payment etc. To make matters worse, I expressly asked TPG to let me know when the cancellation was going to take effect. 

Anyway, thank you for pointing me to the POP v IMAP info, as I didn't know there were options and I would want the $40 IMAP email service.

I spoke to TPG tonight and have a callback arranged for the morning, as I somewhat desperately need my email address reinstated.

I dont think it's at all clear how TPG's cancellation process actually works. Please pass that on.



We have forwarded your message to our Accounts Team and requested one of our account specialists to contact you to discuss the status of the case, @SamMc.


Kindly await further updates within the day.