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Last FTTB bill was charged $74.99 when my monthly bill should be $59.99. Please rectify this

gr8ozzman
Level 2

 

Upon checking this monthhs charges, I noticed that my TPG FTTB bill was charged $74.99 when my monthly bill, according to plan should be $59.99. Please rectify this. 

 

3 REPLIES 3
Ahra_G
Moderator

Hi @gr8ozzman

 

Send us a private message along with your TPG username or customer ID so we can have a look at your account. 

 

-Ahra_G

10yearsuser
Level 2
Hi, Same here! Could you please advise as well? Thanks !
Shane
Moderator

Hi @10yearsuser 

 

We've recently increased our TPG-FTTB plan to $15.00 The reason we've had to make this change is because we continue investing in our network, products, and services, and our cost of doing business has also been going up.

 

Regards,

 

Hi, Same here! Could you please advise as well? Thanks !