Late payment

[woodjo087]

Hi I am unfortunately unable to pay this month's bill until the 29th and wanted to ask if I may have an extension on this bill until this time

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

Kind regards

[woodjo087 · Accepted solution]

Hi mate thank you very much for getting back to me but it's okay as I've managed work my finances and I will have the funds available. thank you for your help

[Riezl]

Thank you, woodjo087. Feel free to message us should you need any assistance.

[Ken-C · Accepted solution]

Hi there woodjo087,

Thats good to hear,

However if you do have any further concerns or questions please feel free to let me know so i can help.

Have a great day.

Kind regards,

Ken

[Ryanjohn]

My payment failed today but can pay tomorrow and would you please be able to do payment on Wednesday instead of Tuesday

[Shane]

Hi @Ryanjohn,

Welcome to the community!

We tried tried to use your community details and we got a matching records found, to ensure we have the correct Account send me a message and confirm the service address on file.

For reference:

How do I private message (PM) in the community

Regards,

My payment failed today but can pay tomorrow and would you please be able to do payment on Wednesday instead of Tuesday

[kaylanandhannah]

Was unable to pay this month's bill on time may I pay on the 2/02/2022

[Ahra_G]

Hi kaylanandhannah,

Let us have a member of our Accounts team to assist you regarding your account. Can we start off by sending your Customer ID or username via private message? 

Thanks! 

Ahra_G

Was unable to pay this month's bill on time may I pay on the 2/02/2022