Logging out of TPG

Level 2

This might seem like a really silly question ! When trying to choose a new plan today, my account page sends me off to the options but then I lose my logged into home page and any chance of returning to it. I can't find anywhere that tells me I'm still logged in. So to continue with changing the plan I have to log in again to select the plan change option.  And then there's no option to log out once I've completed the change! Bizarre.  I'm on  a Mac in Firefox.


I guess I could open every search (of each bundle option) in new tabs but that's pretty archaic - other websites are able to keep "me" logged in while I search their website.  Sorry if I'm a luddite here....


Hi @Sal4Gemma, we have created an article about how you can change your plan through TPG My Account. Here's the link: How to Change NBN Plan Online via TPG My Account


If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and arrange one of our Change of Plan specialists to contact you for further assistance. 


To send a PM, please refer to this link: How do I private message (PM) in the community