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Lost an important sent email

qak
Level 3
Level 3
‎14-05-2023 02:23 PM

Last week we sent an important email.

 

We use Outlook 365 (desktop version) as ou email program (with TPG mail addresses) and it appears to have updated in the middle of sending the message. As a consequence we don't have a copy of what we sent - we have delivery/read receipts so we know it did get sent. But no replies from the recipients which would have the original message.

 

Is it possible to retrieve this text of the email we sent, from TPG?

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7 REPLIES 7
Anonymous
Not applicable
‎14-05-2023 02:40 PM

Hi @qak 

 

You may try to request a copy to our postmaster directly. You may send an email to postmaster@tpg.com.au.

 

Including the 

 

TPG account details CID/Username:

Subject line:

Date and Time of the email:

Recipient E-mail address: 

 

Regards,

 

Last week we sent an important email.

 

We use Outlook 365 (desktop version) as out email client and it appears to have updated in the middle of sending the message. As a consequence we don't have a copy of what we sent - we have delivery/read receipts so we know it did get sent. But no replies from the recipients which would have the original message.

 

Is it possible to retrieve this text of the email we sent, from TPG?

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qak
Level 3
Level 3
‎14-05-2023 03:05 PM

Thanks, Shane - I have sent the details, so fingers crossed!

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Anonymous
Not applicable
‎14-05-2023 03:07 PM

Yay! Assessment may take 1-2 working days, let us know how it will go. 

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qak
Level 3
Level 3
‎01-06-2023 08:56 PM

Hey - hadn't previously seen your reply, but we have heard nothing back at all and it's now over two weeks. Do you have any avenue to chase this up?

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Anonymous
Not applicable
‎01-06-2023 09:02 PM

Hi @qak 

 

Sure, let us help chase this with our Postmaster, could you shoot us your details together with the subject line of your initial email?

How to send a PM? 

 

Regards,

 

Hey - hadn't previously seen your reply, but we have heard nothing back at all and it's now over two weeks. Do you have any avenue to chase this up?

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qak
Level 3
Level 3
‎01-06-2023 09:54 PM
Thanks, have sent you a PM.
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estherjames
Level 3
Level 3
‎13-06-2023 11:48 AM

OP did you get your email? I'm having a lot of trouble getting emails from a recently closed account and TPG claim they no longer retain them.

 

Feel free to PM your experience. 

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