MSN not associated with account reference number

[Ruthnaomi2003]

Need to port my phone number but keeps saying “msn not associated with the account reference number” checked my account online, and cannot see any showing my mobile reference number

[Aubrey]

Hi @Ruthnaomi2003, if you had a postpaid plan with your old provider. make sure you have submitted the correct account reference number.

You can send us a private message and we'll take a closer look at your account.