Welcome to the community!
TPG relies on the NBN Co’s infrastructure to deliver our NBN services. These infrastructures are not fault free and on occasion, may be affected by unplanned outages which can subsequently affect the NBN service we deliver to you.
We've created an article that will guide you on How to Check for NBN network outage.
If your address is not affected by an outage, we've created an online guide on how to troubleshoot your NBN internet connection. You may visit the article below.