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Re: Updating your payment details online

rashedalam
Level 2

Hi

 

I have been trying to change my payment details as I am changing my bank.

 

I changed the direct debit details twice but last 2 months i was charged to my old bank account.

 

Can I please reqeust for assistance with this?

 

Thanks

Rashed

9 REPLIES 9
BasilDV
Moderator

Hi @rashedalam,

 

Welcome to TPG Community!

 

We'd like to arrange a call from our Accounts team to help us with the process of updating your payment details.

 

Please shoot me a private message with your preferred time and best number to be contacted.

 

Don't know how to send a PM? Click here.

 

Kind regards,

BasilDV

Riezl
Moderator

Hi @rashedalam, thanks for your PM. We have already arranged an Account Specialist to contact you between 9am and 4pm NSW Time.

 

Let us know if we can be of further assistance. Thank you.

 

 

srikumarg
Level 2

I have the same issue, have updated my card details but still get message that payment has failed which is not possible. Strangly the balance shows as none

Riezl
Moderator

Hi @srikumarg,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

As per checking, you have received an automated email, which was sent prior to the payment details being updated.

 

Your account has no outstanding balance at the moment.

 

Let us know if we can be of further assistance. Thank you.

Jameskoi1
Level 2

How I updated my payment dadils

Angeli
Moderator

Hi @Jameskoi1

 

Welcome to TPG Community!

 

You may check our community article for Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online at https://community.tpg.com.au/t5/Broadband-Internet/Update-Credit-Card-or-Direct-Debit-payment-detail...

 

Let us know should you require further assistance. 

 

Cheers!

3210ian
Level 2
Want to give card. Not account details
3210ian
Level 2
Is chat workin
Bettyrob
Level 2

This message does not relate to me.