Mobile Data Barred

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Level 1a

Hi,

 

I was told my data usage was barred but I just use 3.5GB of my 4GB data. So I should not be barred due to overuse of the data. Besides, my rollover date is on 24th of every month. So I should be able to use my data now but it is still barred. Please assist to solve this issue. Thanks.

1 REPLY 1
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Moderator

Hi @limwc686,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and understand that you were able to speak with our support team. It seems that the payment of your account got delayed due to the holidays which is why the service was not working since the status of it was Inactive.

 

The payment has been successfully processed and we can see that the service is fully functional again.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV