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Mobile No Service (SOS Only)

Stephen1
Level 2

Mobile phone has suddenly gone to SOS Only.

I have tried ALL trouble shooting suggestions....Nothing.

I have tried another Mobile Handset ......Nothing!

 

This appears to have started a few days ago.

 

In my TPG Account, my service is still stated as being ACTIVE......

 

Regards

Steohen

 

 

11 REPLIES 11
Daisy_Dhen
Moderator

Hi @Stephen1

 

Welcome to TPG Community! Let's have a closer look at your account to see what's happening with your service. Send us a private message with your TPG customer ID together with your mobile number. 

 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

 

Regards, 

Daisy_Dhen

Stephen1
Level 2

Whats happening?

 

I still only have SOS?

Angeli
Moderator

Hi @Stephen1

 

Are you still experiencing an issue with your mobile service? You may also head on to the following community articles. should you encounter the same problem in the future: 

No Mobile Network Coverage?
Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile


To check for planned/unplanned Network outages, you may visit this link: https://www.vodafone.com.au/network/upgrades
 

Stephen1
Level 2

I am being ignored..................Terrible Customer Service.

 

I am a long term TPG Customer and I AM NOT HAPPY!!!

 

I do not require links to "Troubleshoot"

I have tried all the suggestions....More than once.

 

READ MY FIRST ENQUIRY!

 

My Mobile is only stating SOS.

This was a sudden change during the week.

NO MOBILE for several days.

IAM PAYING!!!

 

Can my SIM be reset?

or Replaced?

 

VERY ANNOYED

Stephen

Angeli
Moderator

Hi @Stephen1

 

We'll need your TPG mobile number to be sent via private message, so we can check the issue with our mobile tech team. 
How do I private message (PM) in the community
 

Stephen1
Level 2

Thank you for your reply.

 

I sent my Mobile and Customer ID details by PM to 

Daisy_Dhen

 

This was acouple of days ago!!

 

Stephen

Angeli
Moderator

Hi @Stephen1

 

We got it and we are now doing the assessment. We'll have our mobile tech team to call you regarding this matter. May we have your preferred callback number and time? 

Stephen1
Level 2

Why have I had to keep contacting TPG to attempt to sort this out!?

Waste of my time and energy!!

 

email is preferred contact ...any time.

 

Mobile not working!

 

Stephen

 

 

Angeli
Moderator

Hi Stephen, 

 

We'll have our mobile staff to communicate with you via email now and we'll use the email address on file.