Get online support
Mobile phone has suddenly gone to SOS Only.
I have tried ALL trouble shooting suggestions....Nothing.
I have tried another Mobile Handset ......Nothing!
This appears to have started a few days ago.
In my TPG Account, my service is still stated as being ACTIVE......
Regards
Steohen
Hi @Stephen1,
Welcome to TPG Community! Let's have a closer look at your account to see what's happening with your service. Send us a private message with your TPG customer ID together with your mobile number.
How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
Regards,
Daisy_Dhen
Whats happening?
I still only have SOS?
Hi @Stephen1,
Are you still experiencing an issue with your mobile service? You may also head on to the following community articles. should you encounter the same problem in the future:
No Mobile Network Coverage?
Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile
To check for planned/unplanned Network outages, you may visit this link: https://www.vodafone.com.au/network/upgrades
I am being ignored..................Terrible Customer Service.
I am a long term TPG Customer and I AM NOT HAPPY!!!
I do not require links to "Troubleshoot"
I have tried all the suggestions....More than once.
READ MY FIRST ENQUIRY!
My Mobile is only stating SOS.
This was a sudden change during the week.
NO MOBILE for several days.
IAM PAYING!!!
Can my SIM be reset?
or Replaced?
VERY ANNOYED
Stephen
Hi @Stephen1,
We'll need your TPG mobile number to be sent via private message, so we can check the issue with our mobile tech team.
How do I private message (PM) in the community
Thank you for your reply.
I sent my Mobile and Customer ID details by PM to
Daisy_Dhen
This was acouple of days ago!!
Stephen
Hi @Stephen1,
We got it and we are now doing the assessment. We'll have our mobile tech team to call you regarding this matter. May we have your preferred callback number and time?
Why have I had to keep contacting TPG to attempt to sort this out!?
Waste of my time and energy!!
email is preferred contact ...any time.
Mobile not working!
Stephen
Hi Stephen,
We'll have our mobile staff to communicate with you via email now and we'll use the email address on file.