Mobile No Service (SOS Only)

[Stephen1]

Mobile phone has suddenly gone to SOS Only.

I have tried ALL trouble shooting suggestions....Nothing.

I have tried another Mobile Handset ......Nothing!

This appears to have started a few days ago.

In my TPG Account, my service is still stated as being ACTIVE......

Regards

Steohen

[Daisy_Dhen]

Hi @Stephen1, 

Welcome to TPG Community! Let's have a closer look at your account to see what's happening with your service. Send us a private message with your TPG customer ID together with your mobile number. 

How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45

Regards, 

Daisy_Dhen

[Stephen1]

Whats happening?

I still only have SOS?

[Angeli]

Hi @Stephen1, 

Are you still experiencing an issue with your mobile service? You may also head on to the following community articles. should you encounter the same problem in the future: 

No Mobile Network Coverage?
Troubleshooting issues with Incoming/Outgoing Calls on TPG Mobile

To check for planned/unplanned Network outages, you may visit this link: https://www.vodafone.com.au/network/upgrades
 

[Stephen1]

I am being ignored..................Terrible Customer Service.

I am a long term TPG Customer and I AM NOT HAPPY!!!

I do not require links to "Troubleshoot"

I have tried all the suggestions....More than once.

READ MY FIRST ENQUIRY!

My Mobile is only stating SOS.

This was a sudden change during the week.

NO MOBILE for several days.

IAM PAYING!!!

Can my SIM be reset?

or Replaced?

VERY ANNOYED

Stephen

[Angeli]

Hi @Stephen1, 

We'll need your TPG mobile number to be sent via private message, so we can check the issue with our mobile tech team. 
How do I private message (PM) in the community
 

[Stephen1]

Thank you for your reply.

I sent my Mobile and Customer ID details by PM to 

Daisy_Dhen

This was acouple of days ago!!

Stephen

[Angeli]

Hi @Stephen1, 

We got it and we are now doing the assessment. We'll have our mobile tech team to call you regarding this matter. May we have your preferred callback number and time? 

[Stephen1]

Why have I had to keep contacting TPG to attempt to sort this out!?

Waste of my time and energy!!

email is preferred contact ...any time.

Mobile not working!

Stephen

[Angeli]

Hi Stephen, 

We'll have our mobile staff to communicate with you via email now and we'll use the email address on file.