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Mobile number transferred to another provider, but still get charged for a new billing circle

Level 2

Hi there, 


I transfered my mobile to another provider before the new billing circle started, but still get charged when the billing cirlced started. Called TPG three times, but got to wait 30 mins and no one answered. 




Hi @cloud 


Thanks for raising this with us.


We were able to locate your account using your community details and understand that you were able to reach our Mobile support team.


The request for the reversal has been sent and being assessed. Updates will be given to you by your case manager once available.


In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.