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Hi @4688827, please send us a private message with your TPG customer ID, Mobile Service Number (MSN) and complete address so we can pull up the account and help with your concern.
To send a PM, please refer to this link: How do I private message (PM) in the community
Glad to know that the issue is now resolved, @4688827.
Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support