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Moving House - Support non existant

Level 2

Completed the process to move my connection online as the recording on your phone number says to completed online transactions due to corona virus.

I completed the transfer process online but want to confirm what date the connection will be disconnected at my existing property and moved to the new location.

I have been hung up on 3 times and recorded one of those occurrences.

I am a paying customer and to be treated like that it deplorable.


Your online support systems DO NOT work. 

I understand that this is a difficult time but you can still provide profrssional customer service at the very least. The people you have answering the phone should be thankful they have a job, not hanging up on people because they dont want to do theirs.


I just spoke to Aldin who offered me a call back. I sincerely hope I get this call back. From the service I have received today I am not going to hold my breath


Hi beltrame1,


My apologies if you are not able to reach our support people as before, thanks for your understanding.


I am checking your account, I found your case  has been escalated, It will be solved shortly.


We will contact you as earliest possible.