Moving House

[Jay_Mende]

Afternoon! I called TPG today to move my NBN connection into my new flat. I have a text message on my phone shortly after the call saying "My NBN is waiting for installation, just connect your modem." I have done that but I cannot seem to access my internet. Have I done something incorrectly or has my usage period not begun yet?

Thanks for your help in this matter!

- Jay

[BasilDV]

Hi @Jay_Mende 

We are keen to check the status of the installation or activation of your service in the new address and see how can we help to get you online ASAP.

Just send us a private message with your account details.

BasilDV