Moving House

[giso743]

Hi Team, I’m preparing to move into my new house and would like to transfer my TPG Internet service. I am currently using my own BYO modem and prefer to remain on a no lock-in contract. However, I would like to avoid any additional charges for a new modem. I noticed that the tool available on my TPG account does not offer the option to use a BYO modem. Could you please advise on how I should proceed? Thank you for your assistance. Regards,

[david64]

Hi @giso743 . Email notification from Community is not working.
Moderators seem to be missing in action. You can try them in Facebook Messenger.
This link takes you straight to TPG's Facebook inbox : http://m.me/tpgtelecom

[Jacob_Bowz]

We'll help with your move, @giso743! Send us a private message so we can sort it out.