Moving House

[ibilton571]

Hi there,

I submitted my request to move homes on Monday 26/06/23. I put installation date as 01/07/23 as this is the day I am moving to my new place. I was wondering how far along the installation progress is (it says you are processing the payment) - as I work from home and I need to the internet to be working ASAP. Also - can I take my old modem to my new place or will you send me a new modem. 

Thanks,

Isabelle

[Angeli]

Hi Isabelle, 

Let us check on your installation status. Send us a PM with your TPG customer ID or username and we'll take it from there. 

How do I private message (PM) in the community
 

Regards, 

Angeli

[ibilton571]

my username is ibilXXXXXX

[Ahra_G]

Hi @ibilton571, any chance you can send us a private message instead along with your TPG username or customer ID? 

We have edited your post for privacy and security purposes. 
 

[ibilton571]

I have done so.