Hi, we are trying to move our ADSL2+TPG Phone services to the new address - actually two streets away from the old house.
I register our request on 26-June-19 asking for moving process to be completed by 12th of July.
Due TPG staff mistake, attend to check for available phone line was performed on 08/07/19, when house still was occupied by previous owner. On the 8th report from Telstra says that their no available line for connection.
On 15/07/19 my request was resubmitted and appointment for technician scheduled on 25/07/19 from 8 to 12.
I was forced to take a time off from work - as an adult should be in the house for technician to be able to access. No one show up during scheduled time, no one can provide any information about installation status till 4pm. When I called to the technical support to check the status – the answer was “TELSTRA technicians were overloaded with work and did not have a chance to access my address”.
Technician appointment was rescheduled for 02/08/19, same time, 8-12.
Today my son has to take a time off from work to be presented at home for Telstra technician access.
I am writing this e-mail at 14-45pm, 02/08/19.
Still no internet, No Telstra technician (as per information for TPG support – due some OH&S issues at Telstra). From 12/07/19 we do not internet services, but have been charged for this as usual. As of today nobody can give me any estimated time when internet services will be provided on new address.
Apart from everything, my husband running his business from home – and currently we are experience financial losses due lack of TPG internet services by using temporary internet dongle.
My Question is – WHEN I CAN GET INTERNET SERVICES?
