Moving home

Level 1b
I applied online to that i am moving my home on 12th may. I provided all the info. Then they called me and ask me the name of the account holder and the name of the bank holder is different. So they will send me a form where i can make it confirm that it is the same person. But the funny part is i have been using this same bank details and the same tpg account for last 3 years. Anyway as i said i am moving out on 12th i haven’t received that email. I tried to call, which u guys never answer. They ask me to check email on hasananandacu1@tpg.com.au. I have no idea how to login there. Very poor service guys.
2 REPLIES 2
Moderator

Hi @4147542 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Moderator

Hi @4147542 

 

I have escalated this to our relocations officers.

Someone should call you back ASAP to help progress your relocation.

 

Regards,

David_M