Hi TPG,
I have been a customer of yours since 2005 and getting very frustrated with my ability to change my service to NBN as I move.
Every time I try to do it online through my account I get to to contact the “Change of account team ... as further information is required.”
With Covid19 I can not contact the team. I’ve tried to use online support and they just directed me back to doing it online through my account, which gives me the same message.
I have sent an email to your account team through your forms to change account and was supposed to have 24 hour response and I’ve heard nothing in approximately 5 days.
Please contact me by COB 9/4, or I’ll be canceling my account because at least that function seems to work from the account page.
A disappointed long time customer.
