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My Account - Unable to edit Payment - Mobile

m_ms
Level 2

Hi, 

I have used up my mobile data for the month and would like to add extra Prepaid amount, however the option is greyed out. After reading your support documentation, it seems I need to edit my payment details as I currently use DD - however I am unable to do this because there is a 'transaction in progress'.

Can you please advise how I do this? Thank you

1 REPLY 1
Jacob_Bowz
Community Manager

We'll check things out for you, @m_ms. Send through a private message and we'll help you update your payment details.