22nd Apr I found my TPG wifi router does not provice internet service, wifi is accesible by devices, but no internet access. At the time I can use cable directly connect to NBN box, and access internet. This is strange.
I rang support, after passing to, and then being hung up once by account team, i rang account team, and was told my account is switched over to another provider.
I question then why my NBN box still provide cabled connection, but TPG router does not provide wifi internet access, I was told i can be transferred to support team.
And i was given the option to sign up a new TPG account, giving up my over ten years exsiting account.
To restore my service, I had to accept it, went through the entire phone call journey of becoming new customer.
That was afternoon of 22nd, now TPG router still have no internet service for wifi part.
A few things I need solution,
1, I need wifi access to internet, please, someone please help and check again, I know it takes time but too many times things did not go as they should be, and I had to be the one asking.
(Updated 2:55pm 24th Apr, wired connection is gone as well, 24-48 hours re-activate deadline alomst up, no connection at all.)
2, I was told I can't have info who transfered my account, this is not acceptable, I request an investigation who did that, someone seriously violated TPG or any provider's policy.
3, Now I fall into a new 6-months contract, while I am actually month to month. I had to accept that yesterday because that is the only solution given, I request change my new account to month to month.
4, I need an answer why NBN box wired connection is working, but not wifi part, if my account is really switched over, why only the wifi part is not working? maybe this is just technical, but I need to know.
I understand it is probably something dodgy happened and not what reflecting TPG policy, but please help, it is not easy to spend time sorting this out when I did not initiate any change.
