My internet has been disconnected for over a week now.

[40Azalea]

They said my old account was canceled. But 7 days ago when i called them they didn't tell me that. Until today they said i need to create new TPG account. The customer services very lazy. They didn't reply to my call. And they has been charged from my bank account now they ask me to pay again

[BasilDV]

Hi @40Azalea

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/servicestatus and How to Check for NBN Network Outage
• "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php , https://www.tpg.com.au/support/nbn/troubleshooting.

The account that we were able to pull up using your community details shows that it's been inactive since November 2016. If you have a new TPG username or customer ID number, please respond to my private message to assist you accordingly.

BasilDV